Do yourself a favor, and dont get Xplornet. The moral of this adventure of god awful internet, is that, no matter the cost, it will always be more worth it to literally build your own cell town and server. Only to be put in a 45 minute wait line in the complaint section.Īnyways, this will probably already take 20-30 minutes to post so I should stop rambling. We thought it was just a small issue this time & gave them the benefit of the doubt and waited around two hours. At about the 10 minute mark of complaining the Internet slowly started to rise as the customer service blamed our poor connection on EVERYTHING but themselves, the internet started to slowly get better and better as he started to say that we must be crazy as there is nothing wrong with the internet, Once the call ended, the Internet was decent (20mbps dl, 2mbps upload, and 80ms) for about 45 minutes until it died again. We phoned to complain about Xplornet and the call lasted around 30 minutes. We receive 0.1mbps download, and 0.01mbps upload, not to mention the 1000-1900 Latency/Ping in all online games. Now you see, the internet that they give you with this package is equivalent to using a Mario Kart remote control cars antenna to connect to the cellular tower across the lake. Let me tell you, when I read that their BEST and most expensive package was 25mbps download speed, I was honestly very confused and thought it was a joke. Recently, I moved out to a more rural area where the only ISP is Xplornet. This internet is overpriced, unreliable, and they break the Net Neutrality law very often behind the scenes. "High speed internet for rural areas" "We promise our packages will be reliable and high speed" oh give me a break please.
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